Billing and subscriptions
ChoreHero uses household-scoped billing. The plan applies to the family, not to one individual child profile.
Current plan shape
ChoreHero currently has one public paid plan:
| Plan | Offers | Trial |
|---|---|---|
| ChoreHero Family | $6.99/mo (family_monthly), $69.99/yr (family_yearly) | 14 days, no card required |
If no payment method is added by trial end, the subscription pauses.
Legacy plus and pro records are preserved only for existing Stripe subscriptions during migration.
Where to manage billing
Start from the parent-facing app:
- Open app.chorehero.cloud/login
- Go to Parent Dashboard > Settings > Account
- Use the available billing or customer-portal actions from there
ChoreHero uses Stripe-backed billing workflows for checkout and subscription management.
What can change when a plan changes
Some features are tied to the active household plan or subscription status. That can affect:
- AI-assisted parent workflows
- proof uploads
- child quick login and device approvals
- announcements
- push notifications
- integrations
- feature limits such as children, active chores, or rewards
If a capability disappears after cancellation, downgrade, expiration, or a billing issue, review the current plan state first.
Trial and renewal expectations
Current billing behavior:
- New checkout subscriptions use a 14-day trial.
- The trial does not require a card up front.
- If no payment method is added by trial end, billing pauses.
- Existing legacy paid subscriptions migrate at renewal.
If your product policy changes, update both this article and the internal feature matrix in the same pull request.
Billing issue checklist
Use this short checklist before escalating:
- confirm you are signed in to the correct household
- open Settings > Account
- confirm whether the plan is active, trialing, canceled, inactive, or past due
- note which feature changed behavior
- compare the issue against Troubleshooting